9.50AM - 9.55AM - Welcome
Melissa Kalan, ARMA
10:00AM - 10.15AM - How to build and navigate a successful relationship between sales and revenue management professionals
Facilitator: Ms Sharon Cauldwell - Director of Sales ANZ, Next Story Group
10:35AM - 11:15AM - "The Chat" Session
1. Mr James Wilkinson, Award winning anchor of the WAYFARER Executive Travel TV show, Editor-In-Chief of HM and hotel industry advisor
Q&A with Melissa Kalan
2. Mr Robert Hernandez, Chief Data Scientist - Origin World Labs
Robert Hernandez is an expert in the field of Revenue Analytics and Optimization. He has spent the last 15 years of his career building data-driven forecasting and optimization models for companies in over 20 different industries, from tech to tourism. Robert began his career at the Walt Disney Company in Revenue Planning. He is a specialist in the Science and Mathematics of Revenue Management. He has engineered innovative work in the hospitality industry, increasing profit through the development of sophisticated pricing and forecasting models.
Q&A with Melissa Kalan
11:25PM - 12:00PM - Demand Marketing Panel
With special guest Mr Andy Jiang, Managing Director at Andy Wilson
Andy Jiang is an independent consultant who develops new ideas and frames new perspectives to help businesses succeed. Prior to having his own adventure, Andy ran the China operation at Tourism Australia, responsible for growing China to become the largest inbound visitor market for Australia. Before that, Andy ran Deloitte’s China business unit in Australia, responsible for attracting strategic investments for energy, resources and agriculture projects.
A Shanghai native from Texas, Andy is fluent in Mandarin, has a Chartered Financial Analyst designation, received MBA from INSEAD and loves trading foreign currencies.
Moderator: Adrian Caruso - Founder and CEO at Fastrack Group
1:00PM - 1:45PM - Expert Workshop
Understand Your 4-Digit Success Code - a personal and professional game changer!
Facilitator: Mr Paul Burgess - Founder & CEO of Link-Up International.
Virtually every person on the planet has now been confronted and challenged by the sudden and significant change and uncertainty the world is currently facing. We are all trying to do our best to cope with the ongoing confusion, fear and anxiety of new laws, constraints, isolation and other changing social and family dynamics – and all while leading ourselves, our family, and our colleagues through it – as safely as we can.
We’re all in this together, yet everyone is affected differently – and everyone copes differently. For those wanting to use this unprecedented time as an opportunity to be the very best version of themselves this session is about helping you stay acutely self-aware, in-stride and at your best.
The Instinctive Drives® team started with a fascination with human motivation and what people need to operate at their best which took Paul Burgess on a journey of exploration and discovery that, in 1991, led him to create Instinctive Drives®.
I met Paul a number of years back and was fascinated by his session and the value I found in the I.D.™ system both personally and professionally. In this time of immense change I reached out to Paul as I know how rewarding you will find not only spending time with him but also completing your own I.D.™ Questionnaire.
Join Paul in this not to be missed "live session" as he uncovers a person’s innate drives and motivations to reveal why a person does what they do and exactly what they need to be at their best.
** All delegates can complete complimentary their own I.D.™ Questionnaire (valued at $50 USD) prior to the session and receive their own report detailing their 4-digit success code which has life time value **
2:00PM - 2.30PM - Keynote Session
3:00PM - 3.30PM - Leverage big data and analytics to predict future market demand
The hospitality industry has been one of the hardest-hit sectors during the crisis. In the post-COVID world, historical data will no longer be reliable. In order to more accurately forecast volatile demand, hoteliers need to utilise a wide variety of data inputs and insights to help gauge the earliest indicators of demand to gain market share in this recovery stage.
Facilitator: Mr Amit Peshawaria, Head of Sales - Asia Pacific and Oceania at OTA Insight
3:45PM - 5:00PM - Genius Zone
Hear Summit experts share insights, tips and best practice advice on a range of topics designed to help you optimise your business in 15-minute practical strategy sessions.
1. Kerry L. Chew - Partner Hotels, Tourism & Leisure at nem Australasia
2. Derek Martin - Founder of TrevPAR World, Africa
3. Manav Khera - Revenue Director, Revnmore
4. Mauro Risch - The Hotel Photographer
5. Rachel Finney - Director of Sales and Marketing, Koncept Konnect
6. Melissa Kalan - Founder, ARMA
Genius Zone Topics:
Your online presence health check and the GDS
Rate management and contracting
How to complete a daily pick up report
Brand.com - the one critical essential
Total Revenue Management
Food and Beverage RM