HOME    ABOUT ARMA 


   SERVICES   ARTICLES   MAGAZINE

    
          RM SUMMIT
Mystery Shopper Experience

BOOK YOUR MYSTERY SHOPPER EXPERIENCE WITH A REVENUE MANAGEMENT EXPERT

How you sell and present your property is just as important as the price point

Perceived value, retail psychology and an exceptional customer experience all drive conversions for your property

Sometimes you need to have fresh eyes with a revenue management mindset look at your business...

Mystery 
1. Property background questionaire to assess pain points and concerns
2. Two direct reservation phone calls and one online search - either brand website or third-party to assess selling consistency and strategy, call structure, sales skills, missed revenue opportunities, online presentation and direct customer service
3. 10-minute call to discuss findings



Mystery PLUS 
1. Property background questionaire to determine pain points, goals and concerns
2.Three direct reservation phone calls and three online searches including brand website to assess selling consistency and strategy, call structure, sales skills, missed revenue opportunities, online presentation, ease of booking facilitation and direct customer service
4. 15-minute call to discuss findings
5. Detailed summary report


Mystery DELUXE 
1. Property background questionaire to determine pain points, goals and concerns
2. Four reservation phone calls to assess selling consistency, call structure, missed revenue opportunities, sales skills and direct customer service
3. Four online searches across third-party websites and property direct to identify inconsistencies and missed revenue opportunities
4. Property website analysed from a revenue management perspective covering design, user experience, terms and conditions, upsell opportunities, consumer psychology tactics,conversion strategies rate presentation and perceived value
5. 30-minute strategy call 
6. Detailed summary report

100% Secure. We Never Share Your Email.
Copyright © 2019 Australian Revenue Management Association. All Rights Reserved. ABN44160999262