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Mystery Shopper Experience

BOOK YOUR MYSTERY SHOPPER EXPERIENCE WITH A REVENUE MANAGEMENT EXPERT

How you sell and present your property is just as important as the price point

Perceived value, retail psychology and an exceptional customer experience all drive conversions for your property

Sometimes you need to have fresh eyes with a revenue management mindset look at your business...

Mystery 
1. Property background questionnaire to assess pain points and concerns
2. Two direct reservation phone calls and two online date searches - brand website and nominated third-party to assess selling consistency and strategy, call structure, sales skills, missed revenue opportunities, online presentation and direct customer service
3. 15-minute call to discuss findings



Mystery PLUS 
1. Property background questionnaire to determine pain points, goals and concerns
2.Three direct reservation phone calls and three online date searches including brand website to assess selling consistency and strategy, call structure, sales skills, missed revenue opportunities, online presentation, ease of booking facilitation and direct customer service
3. 20-minute call to discuss findings
4. Detailed summary report and recommendations sent following the call.


Mystery DELUXE 
1. Property background questionnaire to determine pain points, goals and concerns
2. Six reservation phone calls to assess selling consistency, call structure, missed revenue opportunities, sales skills and direct customer service
3. Six online date searches across third-party websites and property direct to identify inconsistencies and missed revenue opportunities
4. Property website analysed from a revenue management perspective covering design, user experience, terms and conditions, upsell opportunities, consumer psychology tactics,conversion strategies rate presentation and perceived value
5. 30-minute strategy call 
6. Detailed summary report and recommendations sent following the call.


Phone:
 +61 2 8324 1383 or 0422 194 866 

Email:
info@revenuemanagement.com.au

Support - 7 days a week: training@revenuemanagement.com.au

Address:
Suite 3, Level 27, Governor Macquarie Tower,
1 Farrer Place Sydney NSW 2000 AUSTRALIA