1. Property background questionnaire to determine pain points, goals, and concerns
2. Six reservation phone calls to assess selling consistency, call structure, missed revenue opportunities, sales skills, and direct customer service
3. Six online date searches across third-party websites and property direct to identify inconsistencies and missed revenue opportunities
4. Property website analysed from a revenue management perspective covering design, user experience, terms, and conditions, upsell opportunities, consumer psychology tactics, conversion strategies rate presentation, and perceived value
5. 45-minute strategy call
6. Detailed summary report and recommendations sent following the call.