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ARMA Policies

Terms and Conditions


Company Details
Trading Name: Australian Revenue Management Association Pty Ltd t/as ARMA and/or Melissa Kalan and/or APAC Revenue Management Association and/or ARMA - Revenue Management Association
ABN: 44160999262
Country: Australia
Telephone Number: +61 2 8324 1383
Email: info@revenuemanagement.com.au
1. ACCEPTANCE OF TERMS
By accessing, downloading, installing, or using Australian Revenue Management Association Pty Ltd t/as ARMA and/or Melissa Kalan and/or APAC Revenue Management Association services, whether or not you become a registered user (“User”, “You”, “Yourself”, “Your”), You agree to be bound by these Terms, which You acknowledge that You have read and understood.
We reserve the right, at Our sole discretion, to change, modify or otherwise alter these Terms at any time. You must review these Terms at https://www.revenuemanagement.com.au/terms-conditions/on a regular basis to keep Yourself informed of any changes.
We may discontinue or make changes to the content of this site and the network at any time. Any dated information included in this site is current at the date of publication only, and we will not have any obligation or responsibility to update or amend such information.
Australian Revenue Management Association Pty Ltd t/as ARMA and/or Melissa Kalan and/or APAC Revenue Management Association provides online and face to face training on revenue/yield management principles.
2. EARNINGS AND INCOME DISCLAIMER:
Australian Revenue Management Association Pty Ltd t/as ARMA and/or Melissa Kalan and/or APAC Revenue Management Association cannot and does not make any guarantees about your ability to get results or earn any money with our ideas, information, tools, or strategies. You should know that all products and services by our company are for educational and informational purposes only. Nothing on this page, any of our websites, or any of our content or curriculum is a promise or guarantee of results or future earnings, and we do not offer any legal, medical, tax or other professional advice. Any financial numbers referenced here, or on any of our sites, are illustrative of concepts only and should not be considered average earnings, exact earnings, or promises for actual or future performance. You alone are responsible and accountable for your decisions, actions and results , and by your registration here you agree not to attempt to hold us liable for your decisions, actions or results, at any time, under any circumstance.The information is generic in nature and we take no responsibility for its usage. By accessing and using this website you acknowledge that you have read these conditions and agree, without limitation, to be bound by them.
Any and all forward looking statements here or on any of our sales material are intended to express our opinion of earning potential. Many factors will be important in determining your actual results and no guarantees are made that you will achieve results similar to ours or anybody else’s, in fact no guarantees are made that you will achieve any results from our ideas and techniques in our material.
3. Hours of Operation
Australian Revenue Management Association Pty Ltd t/as ARMA and/or Melissa Kalan and/or APAC Revenue Management Association open Monday – Friday 8a.m. – 5p.m Australian Central Standard Time (ACST).
We close for all government observed holidays
These policies and procedures apply to all Australian Revenue Management Association Pty Ltd t/as ARMA and/or Melissa Kalan and/or APAC Revenue Management Association products sold on this site or any other site owned by Australian Revenue Management Association Pty Ltd t/as ARMA and/or Melissa Kalan and/or APAC Revenue Management Association that includes a link to this page.
3.Cancellations – Subscriptions, Event Tickets
Monthly Membership when offered:
Your membership, will continue month-to-month unless and until you cancel your membership or we terminate it. You must have Internet access and provide us with a current, valid, accepted method of payment to use membership service. We will bill the monthly membership fee to the payment method used when signing up unless updated or changed by subscriber. You must cancel your membership before it renews each month in order to avoid billing of the next month’s membership fees to your Payment Method. You may cancel your membership at any time.
Yearly Subscriptions:
There are no refund requests provided for yearly subscription purchases.
Event tickets:
This includes the annual APAC Revenue Management Summit or face to face live Checking in with RM “Doing” workshops, no refunds on cancellations or no-shows. You may send another person in your place after advising the event host. Australian Revenue Management Association Pty Ltd t/as Melissa Kalan and/or APAC Revenue Management Association and/or ARMA, takes no responsibility for any loss or damage to personal equipment and/or property brought to the training venues and left unattended at the venues.
Events are for persons over the ages of 18 years only.
4. Terms of Subscription Renewal
Monthly (where offered) ARMA Academy Subscriptions automatically renew each month at the stated retail price until the subscription buyer notifies the company that they wish to cancel.
Yearly ARMA Academy Subscribers will be notified via email prior to renewal with the option to renew at the original yearly price. If the subscriber does NOT notify the company that they wish to continue at the yearly price, the subscribers account will renew automatically.
5. Member Discount Policy
From time to time, we will offer our members the opportunity to purchase additional products and services at a discount rate. To be eligible for this discount, the customer must me a member in good standing at the time of purchase. No rebates or partial refunds will be offered if a customer purchases a training or event ticket, and then joined The ARMA online Yield Academy, because these discount are intended to be a benefit for active members, and not an enticement for new members.
In the event that a member purchases an item that was eligible for a discount, if the member notifies our Customer Care department within 30 days of the purchase, a partial refund for the discounted amount will be offered. If the available discount is not reported within 30 days, a credit for additional purchases will be offered, but note that no refunds or credits will be offered after 12 months from the date of purchase.
LIMITATION ON LIABILITY.
Australian Revenue Management Association Pty Ltd t/as Melissa Kalan and/or APAC Revenue Management Association and/or ARMA AND ALL CONTENT AND SOFTWARE ASSOCIATED THEREWITH, OR ANY OTHER FEATURES OR FUNCTIONALITIES ASSOCIATED WITH, ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. Australian Revenue Management Association Pty Ltd t/as Melissa Kalan and/or APAC Revenue Management Association and/or ARMA DOES NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THE ARMA ONLINE YIELD ACADEMY WILL BE UNINTERRUPTED OR ERROR-FREE.
Australian Revenue Management Association Pty Ltd t/as Melissa Kalan and/or APAC Revenue Management Association and/or ARMA is not responsible for any problems or technical malfunction of any network or lines, computer online systems, servers, or providers, computer equipment, software, failure of any e-mail or redemption to be received by Australian Revenue Management Association Pty Ltd t/as Melissa Kalan and/or APAC Revenue Management Association and/or ARMA on account of technical problems or traffic congestion online or on the Internet or at any Web site, or any combination thereof including any injury or damage to customer’s or any other person’s computer related to or resulting from downloading or streaming any materials consistent with this agreement or subsequent use of any Australian Revenue Management Association Pty Ltd t/as Melissa Kalan and/or APAC Revenue Management Association and/or ARMA owned web properties. If, for any reason, the stream is not capable of running online as planned, including infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other causes beyond the control of Australian Revenue Management Association Pty Ltd t/as Melissa Kalan and/or APAC Revenue Management Association and/or ARMA which threatens or corrupts or adversely affects the administration, security, fairness, integrity or proper conduct of a live stream offer, Australian Revenue Management Association Pty Ltd t/as Melissa Kalan and/or APAC Revenue Management Association and/or ARMA, reserves the right, in its sole discretion, to cancel, terminate or suspend the offer and/or any subscription. ANY ATTEMPT BY YOU TO DELIBERATELY DAMAGE ANY WEB SITE OR UNDERMINE THE LEGITIMATE OPERATION OF THIS OFFER OR BREACH COPYRIGHT LAWS ON OwNED TRAINING MATERIALS AND INTELLECTUAL PROPERTY MAY BE A VIOLATION OF CRIMINAL AND CIVIL LAWS AND SHOULD SUCH AN ATTEMPT BE MADE, Australian Revenue Management Association Pty Ltd t/as Melissa Kalan and/or APAC Revenue Management Association and/or ARMA WILL DISQUALIFY YOUR ATTEMPTED REDEMPTION AND RESERVES THE RIGHT TO SEEK DAMAGES FROM YOU TO THE FULLEST EXTENT PERMITTED BY LAW.
8. Your Account
You agree to provide accurate and complete information when you register with, and as you use Australian Revenue Management Association Pty Ltd t/as Melissa Kalan and/or APAC Revenue Management Association and/or ARMA, and you agree to update your account information to keep it accurate and complete. You agree that Australian Revenue Management Association Pty Ltd t/as Melissa Kalan and/or APAC Revenue Management Association and/or ARMA may store and use the information you provide for use in maintaining and billing fees to your Account.
9. Social Media Groups and Communities
Business owners of all levels are welcome here. We have community members of all skill and experience levels, from college students to industry professionals to multi-million dollar enterprises.
We want people to feel safe when using our groups and forums. For that reason, we’ve developed a set of community guidelines, outlined below. These policies will help you understand what type of sharing is allowed in our private groups and communities, and what type of content may be reported to us and removed. Because of the diversity of our global community, please keep in mind that something that may be disagreeable or disturbing to you may not violate our community guidelines.
Business owners of all levels are welcome here.
We have members of all skill and experience levels, from college students to industry professionals to multi-million dollar enterprises.
Keep it respectful
Comments that are inappropriately negative, rude, or attacking will be deleted, removed, or we will ask you to revise your thoughts. Everyone is here to learn and grow, so anything violating that will be removed.
No pitching to the group
We have a strict ‘no shopping for customers’ policy in our groups. This includes pointing people to blog posts with your offers/affiliate offers and publicly asking members to join your own Facebook groups or communities. Be cautious of unsolicited private messages to group members. If we get multiple complaints that you or someone else is using private messages to make unsolicited pitches to members, you may be asked to leave. You should view the group as your peers, not your leads.
No gated content
Content posted in the groups cannot be used to harvest leads in any way. If you need a feedback or a review, post the direct PDF, document, or screenshot. Don’t require people to opt-in to view.
Respect confidentiality
Content gathered in our online community groups cannot be collected, repackaged, and/or shared outside the group. Every member of our communities has a right to privacy and the right to feel safe that their questions, answers, and experiences remain privy to group members only.
Keep it on topic
We reserve the right to remove posts based on off-topic content or offensive content.

Partnering with other members

Access to this group does not mean that Australian Revenue Management Association Pty Ltd t/as Melissa Kalan and/or APAC Revenue Management Association and/or ARMA endorses anyone’s products or services. Please be cautious and do your due diligence when partnering with anyone in the group – don’t assume everyone is trustworthy.
Report posts that are breaking group policies
Due to the large amount of people in our groups and communities, it’s sometimes difficult for us to catch everything. If you see a post that is questionable, please report it, tag our community manager in the comments, or reach out to our community manger directly via private message so our team can review them.

Breaking the rules
If you are deemed to be breaking the rules of the group, Australian Revenue Management Association Pty Ltd t/as Melissa Kalan and/or APAC Revenue Management Association and/or ARMA reserves the right to remove you from all social media groups that the offending behaviour has occurred within.

10. INTELLECTUAL PROPERTY
You agree that Australian Revenue Management Association Pty Ltd t/as Melissa Kalan and/or APAC Revenue Management Association and/or ARMA , including but not limited to Australian Revenue Management Association Pty Ltd t/as Melissa Kalan and/or APAC Revenue Management Association and/or ARMA products and services, graphics, user interface, audio clips, video clips, editorial content, templates and the scripts and software used to implement Australian Revenue Management Association Pty Ltd t/as Melissa Kalan and/or APAC Revenue Management Association and/or ARMA, contains proprietary information and material that is owned by Australian Revenue Management Association Pty Ltd t/as Melissa Kalan and/or APAC Revenue Management Association and/or ARMA and/or its licensors, and is protected by applicable intellectual property and other laws, including but not limited to copyright. You agree that you will not use such proprietary information or materials in any way whatsoever except for use of the Australian Revenue Management Association Pty Ltd t/as Melissa Kalan and/or APAC Revenue Management Association and/or ARMA in compliance with this Agreement. No portion of the Australian Revenue Management Association Pty Ltd t/as Melissa Kalan and/or APAC Revenue Management Association and/or ARMA may be reproduced in any form or by any means, without expressed written permission from Australian Revenue Management Association Pty Ltd t/as Melissa Kalan and/or APAC Revenue Management Association and/or ARMA. You agree not to modify, rent, lease, loan, sell, distribute, or create derivative works based on the Australian Revenue Management Association Pty Ltd t/as Melissa Kalan and/or APAC Revenue Management Association and/or ARMA in any manner, and you shall not exploit the Australian Revenue Management Association Pty Ltd t/as Melissa Kalan and/or APAC Revenue Management Association and/or ARMA brand in any unauthorized way whatsoever, including, but not limited to, by trespass or burdening network capacity.
All copyrights in and to Australian Revenue Management Association Pty Ltd t/as Melissa Kalan and/or APAC Revenue Management Association and/or ARMA (including the compilation of content, postings, links to other Internet resources, and descriptions of those resources) are owned by Australian Revenue Management Association Pty Ltd t/as Melissa Kalan and/or APAC Revenue Management Association and/or ARMA, who reserve all their rights in law and equity. THE USE OF ANY PART OF Australian Revenue Management Association Pty Ltd t/as Melissa Kalan and/or APAC Revenue Management Association and/or ARMA, EXCEPT FOR USE OF Australian Revenue Management Association Pty Ltd t/as Melissa Kalan and/or APAC Revenue Management Association and/or ARMA AS PERMITTED IN THIS AGREEMENT, IS STRICTLY PROHIBITED AND INFRINGES ON THE INTELLECTUAL PROPERTY RIGHTS OF OTHERS AND MAY SUBJECT YOU TO CIVIL AND CRIMINAL PENALTIES, INCLUDING POSSIBLE MONETARY DAMAGES, FOR COPYRIGHT INFRINGEMENT.
Australian Revenue Management Association Pty Ltd t/as Melissa Kalan and/or APAC Revenue Management Association and/or ARMA, The ARMA online ARMA Academy, Melissa Kalan, YIELDMAX, The globally recognised ARMA Certificate in Revenue Management Foundations (Hospitality) RM course, The nationally accredited “Course in yield management fundamentals” (10200NAT), APAC Revenue Management Summit, Checking in with RM live “Doing Days”, The Graduate Certificate of Revenue Management qualification in partnership with Torrens University Australia and any other Australian Revenue Management Association Pty Ltd t/as Melissa Kalan and/or APAC Revenue Management Association and/or ARMA trademarks, service marks, graphics, and logos used in connection with Australian Revenue Management Association Pty Ltd t/as Melissa Kalan and/or APAC Revenue Management Association and/or are trademarks or registered trademarks of Australian Revenue Management Association Pty Ltd t/as Melissa Kalan and/or APAC Revenue Management Association and/or ARMA.
The material contained in this site, including our name, logos slogans, data, information, graphics, underlying software, are protected by copyright, trademark and other intellectual property laws, are owned by us and our licensees and are available for your use only.
You must not copy, modify, alter, download, publish, broadcast, distribute, sell or transfer any such materials unless expressly provided for in these Terms and Conditions or with our express permission. All rights not expressly granted herein are reserved. Downloading of any information, content or images from our website does not transfer any right or ownership of such information, content or images to you and such information, content or images may be used solely in accordance with these Terms and Conditions is the copyright of Australian Revenue Management Association Pty Ltd t/as Melissa Kalan and/or APAC Revenue Management Association and/or ARMA and is protected by Australian and international copyright laws.
The site and the data in it are supplied solely for informational use. Apart from permitted uses under the Copyright Act 1968 (Cth), and, except for the temporary copy held in your computer’s cache and downloading for private use, no part of the material or data contained in this site may be reproduced, altered, transmitted or re-used for any purpose whatsoever without the written permission of Australian Revenue Management Association Pty Ltd t/as Melissa Kalan and/or APAC Revenue Management Association and/or ARMA.
11. Payments
All payments for products discussed on this website are to be made in Australian Dollars(AUD). All AUD advertised pricing excludes GST unless stated otherwise.
13. Privacy
Our Website is committed to the protection of personal information provided to us. Our Website follows various principles concerning the collection, storage and use of personal information as contained in the Australian Privacy Principals contained in Privacy Act (1988)(Cth). A copy of our privacy policy can be found at: https://www.revenuemanagement.com.au/privacy-policy/.
14. Links to Third Party Websites
Links to other websites may be provided from this site. In those circumstances we have no control over the content of those third party websites. We make no express warranties concerning the content of those other sites. In particular we do not warrant the accuracy, completeness or reliability of those sites for a particular purpose, nor do we warrant that such sites or their content are accurate, complete, current, or free of defects including but not limited to, viruses or other harmful elements. The user of this site will assume all risks and costs arising from the use of any website linked to this site.
15. Indemnification
You agree to indemnify and hold harmless Australian Revenue Management Association Pty Ltd t/as Melissa Kalan and/or APAC Revenue Management Association and/or ARMA and any affiliated organisations, and its directors, officers and employees from any claim or demand including reasonable legal fees, made by any third party due to or arising out of your use of this site or any violation of these Terms and Conditions.
17. Applicable Law
These Terms and Conditions shall be construed and governed by the laws of New South Wales, Australia. Further, any dispute arising from these Terms and Conditions or a breach of any agreement between us and you will be governed by the laws of New South Wales, Australia. As a user of this website and our services you submit to the exclusive jurisdiction of the courts of New South Wales, Australia and the federal courts of Australia.
Customer Service:
If you have questions or comments regarding Australian Revenue Management Association Pty Ltd t/as Melissa Kalan and/or APAC Revenue Management Association and/or ARMA products or services, please email us at info@revenuemanagement.com.au
Your Feedback:
We welcome enquiries or feedback on Our Website or any ideas you may have. Unless specifically stated by you we shall treat any information you provide us with, as non-proprietary and non-confidential.

Privacy Policy

1. Introduction
Australian Revenue Management Association Pty Ltd t/as ARMA, Melissa Kalan and/or APAC Revenue Management Association and/or ARMA - Revenue Management Association (we, our, us) recognises the importance of protecting the privacy and the rights of individuals in relation to their personal information. This Privacy Policy sets out our commitment to protecting the privacy of your personal information that we collect through this website (Site) or directly from you.
We respect your rights to privacy under the Privacy Act 1988 (Cth) (Privacy Act) and so in accordance with this Act, we are compliant with its requirements in respect of the collection, management and disclosure of your personal information.
We also uphold your rights to privacy if you are based in the European Union, in accordance with the General Data Protection Regulation (GDPR) (EU). Your rights under the GDPR are listed in clause 11.
If you do not wish to provide personal information to us, then you do not have to do so. However, this may affect your use of this Site or any products and services offered on it.
2. What is your personal information?
When used in this privacy policy, the term “personal information” has the meaning given to it in the Privacy Act and GDPR. In general terms, it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.
We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website.
Your personal information will not be shared, sold, rented or disclosed other than as described in this privacy policy.
3. What information may we collect from you?
We may collect the following personal information from you:
• name and job title;
• contact information including email address;
• credit card and/or bank account details;
• demographic information such as postcode, preferences and interests; and
• other information relevant to customer surveys and/or offers.
We collect personal information about you so that we can perform our business activities and functions and to provide best possible quality of customer service. We collect, hold, use and disclose your personal information for the following purposes:
• to provide our services to you;
• to conduct internal record keeping;
• to identify and understand user needs;
• to send communications requested by you;
• to answer enquiries and provide information or advice about existing and new services;
• to conduct market research, business development and marketing activities (including direct marketing);
• to provide you with access to protected areas of our website;
• to customise, improve and ensure proper functioning of our Site;
• to send you promotional information about third parties that we think you may find interesting; and
• to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority.
4. How do we collect your personal information?
We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect in ways including:
• when you make an enquiry about our services;
• through your access and use of our website, including when you register as a member of our website;
• during conversations between you and our representatives;
• when you ask to be placed on one of our subscription/mailing lists;
• when you become a client or customer of ours or otherwise use our products or services; or
• when you voluntarily provide us with feedback and customer information collected in the process of conducting customer surveys for market research purposes.
5. What happens if we can’t collect your personal information?
If you do not provide us with the personal information described above, some or all of the following may happen:
• we may not be able to provide our products or services to you, either to the same standard or at all;
• we may not be able to provide you with information about services that you may want, including information about special promotions; or
• we may be unable to tailor the content of our website to your preferences and your experience of our website may not be as enjoyable or useful.
6. Our website
Site User Tracking Experience
We may use tracking software to review and improve your experience of our Site. In particular, we may use Google Analytics Advertising products: Remarketing with Google Analytics and Google Analytics Demographics and Interest Reporting. Google Analytics collects data about our Site traffic via Google Advertising cookies and anonymous identifiers. Data collected via these Google products is not linked with any personally identifiable information you submit while on our Site. If you wish to opt out of the Google Analytics data collection, you may do so on Google’s Site at https://tools.google.com/dlpage/gaoptout/.
Cookies
When you access our Site, we may send a “cookie” (which is a small summary file containing a unique ID number) to your computer. This enables us to recognise your computer and greet you each time you visit our website without bothering you with a request to register. It also enables us to keep track of services you view so that, if you consent, we can send you news about those services. We also use cookies to measure traffic patterns, to determine which areas of our website have been visited and to measure transaction patterns in the aggregate. We use this to research our users’ habits so that we can improve our online services. Our cookies do not collect personal information. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them. We may log IP addresses (that is, the electronic addresses of computers connected to the Internet) to analyse trends, administer the website, track users’ movements, and gather broad demographic information.
Security
As our website is linked to the Internet, and the Internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the Internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.
Links
We provide links to websites outside of our website, as well as to third party websites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies, businesses, affiliates, advertisers and sponsors, linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that websites and its privacy policy. Third party websites are responsible for informing you about their own privacy practices.
7. Who do we disclose your information to?
We may disclose your personal information to:
• our employees, contractors or service providers for the purposes of operating our website or our business, fulfilling requests by you, and to otherwise provide services to you including, without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants;
• suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes, [which may include overseas parties in the United States of America ];
• credit reporting agencies and courts, tribunals, regulatory authorities where customers fail to pay for goods or services provided by us to them, and other law enforcement officers as required by Law; and
• any other organisation for any authorised purpose with your express consent.
We only disclose this information if the third party has agreed to comply with the standards in our Privacy Policy.
If there is a change of control of our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser. We would seek to only disclose information in good faith and where we have sought to maintain confidentiality.
8. Direct marketing materials
We may send you direct marketing communications and information about our services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you may opt-out of receiving marketing communications from us by contacting us (see the details below) or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our subscription/mailing list.
We will not direct market to anyone unless they have been given an opportunity to opt out of receiving future direct marketing communications.
However, if we contact you for the purpose of direct marketing, without having obtained your consent first, because it is impracticable for us to do so, we will at that time provide you with the opportunity to decline any further marketing communications at no cost to you.
We do not provide your personal information to other organisations for the purposes of direct marketing.
9. Security and data quality
We take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure.
We strive to ensure the security, integrity and privacy of personal information that you submit to us through our website. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure. We endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.
We may hold your information in either electronic or hard copy form. Personal information is destroyed or de-identified when no longer needed or when we are no longer required by Law to retain it (whichever is the latter).
10. How long do you retain my personal data for?
We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By Law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for five years for Australian tax law purposes.
In some circumstances you can ask us to delete your data; see your legal rights below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
11. If I am based in the EU, what are my legal rights under the GDPR?
If the General Data Protection Regulation applies to you because you are in the European Union, you have rights under data protection laws in relation to your personal data:
(1) The right to be informed – that’s an obligation on us to inform you how we use your personal data;
(2) The right of access – that’s a right to make what’s known as a ‘data subject access request’ for copy of the personal data we hold about you;
(3) The right to rectification – that’s a right to make us correct personal data about you that may be incomplete or inaccurate;
(4) The right to erasure – that’s also known as the ‘right to be forgotten’ where in certain circumstances you can ask us to delete the personal data we have about you (unless there’s an overriding legal reason we need to keep it);
(5) The right to restrict processing – that’s a right for you in certain circumstances to ask us to suspend processing personal data;
(6) The right to data portability – that’s a right for you to ask us for a copy of your personal data in a common format (for example, a .csv file);
(7) The right to object – that’s a right for you to object to us processing your personal data (for example, if you object to us processing your data for direct marketing); and
(8) Rights in relation to automated decision making and profiling – that’s a right you have for us to be transparent about any profiling we do, or any automated decision making.
These rights are subject to certain rules around when you can exercise them.
If you wish to exercise any of the rights set out above, please contact us at info@revenuemanagement.com.au.
12. How can you access and correct your personal information?
You may request access to any personal information we hold about you at any time by contacting us (see the details below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We may charge you a reasonable fee to cover our administrative and other reasonable costs in providing the information to you. We will not charge for simply making the request and will not charge for making any corrections to your personal information.
There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires correction. If we do not agree that there are grounds for correction, then we will add a note to the personal information stating that you disagree with it.
13. How can you withdraw your consent to this privacy policy?
You may withdraw your consent to this privacy policy at any point. If you wish to withdraw your consent to our collection and retention of your data, please contact our Data Protection Officer at info@revenuemanagement.com.au and we can arrange for your data to be deleted. However, this may affect your use of this Site or any products and services offered on it.
You may choose to restrict the collection or use of your personal information. You may choose to restrict the collection or use of your personal information in the following ways:
• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@revenuemanagement.com.au or by unsubscribing.
To unsubscribe from our e-mail database, or opt out of any communications, please contact us at the email address listed at the start of the Privacy Policy, with “Unsubscribe” in the subject line of the e-mail.
14. What is the process for complaining about a breach of privacy?
If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it. We will treat your complaint confidentially, investigate your complaint and aim to ensure that we contact you and your complaint is resolved within a reasonable time (and in any event within the time required by the Privacy Act and/or the GDPR, if applicable).
15. Contacting us
If you have any questions about this privacy policy, any concerns or a complaint regarding the treatment of your privacy or a possible breach of your Data Protection Officer using the details set out below. We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in timely and appropriate manner.
You can contact our Data Protection Officer as follows:
Name: Melissa Kalan
Email: info@revenuemanagement.com.au
16. Changes to our privacy policy
We may change this privacy policy from time to time, however we will notify you of any changes to our privacy policy as and when they are made. Any updated versions of this privacy policy will be posted on our website and will be effective from the date of posting.
This privacy policy was last updated on 25 May 2018.
Company Details
Trading Name: Australian Revenue Management Association Pty Ltd t/as ARMA and/or Melissa Kalan and/or APAC Revenue Management Association and/or ARMA - Revenue Management Association
ABN: 44160999262
Country: Australia
Telephone Number: +61 2 8324 1383
Email: info@revenuemanagement.com.au
Copyright © 2019 Australian Revenue Management Association. All Rights Reserved. ABN44160999262