Melissa Kalan is the Founding Director of ARMA - Australian Revenue Management Association, providing revenue management education via the ARMA Academy to the accommodation industry.
Her life philosophy is centred on the principle of “always learning”, and with this she empowers organisations to lead a revenue management culture from the top down that influences both profits and staff retention.
Her background includes revenue management positions within Qantas Airlines domestic and international networks, and The Ritz-Carlton, Hotel Company where she held the role of Director of Revenue Management for their two Sydney properties The Ritz-Carlton, Sydney and Double Bay.
Melissa implemented best-practice techniques at various Ritz-Carlton properties in the Asia Pacific region and wrote and owns the first nationally accredited VET short course in revenue management and co-developed the Graduate Certificate of Revenue Management – an online globally recognised qualification, the first of its kind, in a commercial partnership with Torrens University Australia. Melissa co-facilitates the university program with Torrens University Australia.
Melissa has consulted on revenue management projects for organisations such as BIG4 Holiday Parks Australia, Discovery Parks, ALH Group, Majestic Hotels, Wyndham Hotels, Choice Hotels Asia-Pacific and Golden Chain providing advice around effective corporate revenue management structures, customised training programs and revenue management software guidance.
ARMA also provides customised e-learning training portals for organisations with included ARMA content (Certificate in Revenue Management Foundations) or property specific courses developed by ARMA.
ARMA is also the preferred supplier of revenue management training for both the Accommodation Association of Australia and Tourism Industry Aotearoa in New Zealand.
Melissa is a frequent speaker at conferences on revenue management and founded the APAC Revenue Management Summit held annually in Melbourne and attracts over 200 delegates and 27 partners.
With a passion for revenue management and always considering herself a “student to the discipline”, Melissa has created a fast-growing global network of revenue management focused professionals and organisations.
To further her interest in providing cost effective upskill programs and expand ARMA beyond the accommodation industry, Melissa has also launched eSkillsHUB providing general online digital certifications in business and personal development and offers Melissa Kalan Course Creation helping business models design and develop effective and engaging elearning programs.