Who we serve

" You don't want to compete with a revenue management focused company. You want to be that company "  - Robert Cross, 1997

 Graduate Certificate of Revenue Management
 Delivered 100% Online
Developed and delivered in partnership with Torrens University Australia

 Gain a qualification in a highly valued skill set that is in demand globally

About ARMA

Melissa Kalan’s life philosophy is centered on the principle of ‘always learning’, and with this she empowers organisations to lead a revenue management culture from the top down that influences both profits and staff retention.

Having successfully founded ARMA – Australian Revenue Management Association, Melissa makes the specialised but critical business discipline of revenue management achievable for all accommodation operators by providing quality and accessible education pathways for their people.

Her background includes revenue management positions within Qantas Airlines domestic and international networks, and The Ritz-Carlton, Hotel Company. 

Melissa implemented best-practice techniques at various The Ritz-Carlton properties in the Asia Pacific region ,wrote the globally recognised online qualification, the Graduate Certificate of Revenue Management in a commercial partnership with Torrens University Australia and owns the VET short online course in revenue management.

With a passion for revenue management and always considering herself a “student to the discipline”, Melissa is creating a fast-growing global network of revenue management focused professionals and organisations.

“Our community have said Melissa de-mystifies the revenue management process by designing training material at exactly the right level for their employees and organisational needs with quality material, customised e-learning solutions and real life broad industry experience”.

 +61 2 8324 1383 or 0422 194 866 


Support - 7 days a week: training@revenuemanagement.com.au

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