"THE GRADUATE CERTIFICATE OF REVENUE MANAGEMENT HAS NOT ONLY HELPED ME TO CONFIRM MY INDUSTRY KNOWLEDGE ABOUT REVENUE MANAGEMENT BUT ALSO PROVIDES ME WITH NEW LEARNINGS THAT HAVE ULTIMATELY INCREASED REVENUE FOR MY HOTEL. THE COURSE HAS ALSO ALLOWED ME TO ACCOMPLISH ALL ASPECTS OF MY SENIOR ROLE."
FELICITY ARTHUR, HOTEL MANAGER - THE ESTABLISHMENT HOTEL SYDNEY
Melissa Kalan’s life philosophy is centered on the principle of ‘always learning’, and with this she empowers organisations to lead a revenue management culture from the top down that influences both profits and staff retention.
Having successfully founded ARMA – Australian Revenue Management Association, Melissa makes the specialised but critical business discipline of revenue management achievable for all accommodation operators by providing quality and accessible education pathways for their people.
Her background includes revenue management positions within Qantas Airlines domestic and international networks, and The Ritz-Carlton, Hotel Company.
Melissa implemented best-practice techniques at various Ritz-Carlton properties in the Asia Pacific region and wrote the globally recognised online qualification, the Graduate Certificate of Revenue Management in partnership with Torrens University Australia.
With a passion for revenue management and always considering herself a “student to the discipline”, Melissa is creating a fast-growing global network of revenue management focused professionals and organisations.
“Our community have said Melissa de-mystifies the revenue management process by designing training material at exactly the right level for their employees and organisational needs with quality material, customised e-learning solutions and real life broad industry experience”.
What they say about us
Some of our ARMA programs
"You don't want to compete with a Revenue Management focused company. You want to be that company" Robert Cross, 1997