THINK CHANGE GROW
REVENUE MANAGEMENT ON DEMAND
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Serving industry globally and backed with hundreds of industry testimonials. Complete the THINK CHANGE GROW program, the Certificate of Revenue Management Foundations so you can upskill and shape your career
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SUPPORT 7 DAYS A WEEK
Our programs are
- Industry recognised and validated by industry professionals
- Applicable to all sectors of the accommodation industry
- Self-paced learning and supported 7 days a week by ARMA
- Quality, engaging, interactive and user friendly
- Delivered 100% online
- Designed to upskill and grow your profits!
About ARMA
Melissa Kalan’s life philosophy is centered on the principle of ‘always learning’, and with this she empowers organisations to lead a revenue management culture from the top down that influences both profits and staff retention.
Having successfully founded ARMA – Australian Revenue Management Association, Melissa makes the specialised but critical business discipline of revenue management achievable for all accommodation operators by providing quality and accessible education pathways for their people.
Her background includes revenue management positions within Qantas Airlines domestic and international networks, and The Ritz-Carlton, Hotel Company.
Melissa implemented best-practice techniques at various Ritz-Carlton properties in the Asia Pacific region and wrote the globally recognised online qualification, the Graduate Certificate of Revenue Management in partnership with Torrens University Australia.
With a passion for revenue management and always considering herself a “student to the discipline”, Melissa is creating a fast-growing global network of revenue management focused professionals and organisations.
“Our community have said Melissa de-mystifies the revenue management process by designing training material at exactly the right level for their employees and organisational needs with quality material, customised e-learning solutions and real life broad industry experience”.
Having successfully founded ARMA – Australian Revenue Management Association, Melissa makes the specialised but critical business discipline of revenue management achievable for all accommodation operators by providing quality and accessible education pathways for their people.
Her background includes revenue management positions within Qantas Airlines domestic and international networks, and The Ritz-Carlton, Hotel Company.
Melissa implemented best-practice techniques at various Ritz-Carlton properties in the Asia Pacific region and wrote the globally recognised online qualification, the Graduate Certificate of Revenue Management in partnership with Torrens University Australia.
With a passion for revenue management and always considering herself a “student to the discipline”, Melissa is creating a fast-growing global network of revenue management focused professionals and organisations.
“Our community have said Melissa de-mystifies the revenue management process by designing training material at exactly the right level for their employees and organisational needs with quality material, customised e-learning solutions and real life broad industry experience”.
What they say about us
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GRADUATE CERTIFICATE OF REVENUE MANAGEMENT
Gain a Qualification
delivered 100% online
Developed and delivered in partnership with Torrens University Australia.
Gain a qualification in a highly valued skill set that is in demand globally
"THE GRADUATE CERTIFICATE OF REVENUE MANAGEMENT HAS NOT ONLY HELPED ME TO CONFIRM MY INDUSTRY KNOWLEDGE ABOUT REVENUE MANAGEMENT BUT ALSO PROVIDES ME WITH NEW LEARNINGS THAT HAVE ULTIMATELY INCREASED REVENUE FOR MY HOTEL. THE COURSE HAS ALSO ALLOWED ME TO ACCOMPLISH ALL ASPECTS OF MY SENIOR ROLE."
FELICITY ARTHUR, HOTEL MANAGER - THE ESTABLISHMENT HOTEL SYDNEY
Some of our ARMA programs
"You don't want to compete with a Revenue Management focused company. You want to be that company" Robert Cross, 1997
ARMA Partners
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Phone:
+61 2 8324 1383 or 0422 194 866
Email:
info@revenuemanagement.com.au
Support - 7 days a week: training@revenuemanagement.com.au
Address:
Suite 3, Level 27, Governor Macquarie Tower,
1 Farrer Place Sydney NSW 2000 AUSTRALIA
Melissa Kalan
On a personal note..
As the music business scaled, I then started my second venture as a business owner running a boutique revenue management recruitment and support company. This gave me great insight into the needs of many accommodation operators, including the need for skilled talent in revenue management which was hard for the unskilled in this discipline to recruit for – they didn’t know what they needed to look for or how to assess it...
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