Melissa Kalan’s life philosophy is centered on the principle of "always learning", and with this, she empowers organisations to lead a revenue management culture from the top down that influences both profits and staff retention.
Having successfully founded ARMA – Australian Revenue Management Association, Melissa makes the specialised but critical business discipline of revenue management achievable for all accommodation operators by providing quality and accessible education pathways for their people.
Her background includes revenue management positions within Qantas Airlines domestic and international networks, and The Ritz-Carlton, Hotel Company.
Melissa implemented best-practice techniques at various The Ritz-Carlton properties in the Asia Pacific region, wrote the globally recognised online qualification, the Graduate Certificate of Revenue Management in a commercial partnership with Torrens University Australia, and owns the VET short online course in revenue management.
With a passion for upskilling, building thriving communities and driving member value, Melissa has created a fast-growing global network of revenue management focused professionals and academic and corporate partners.
Our community has said, "Melissa de-mystifies the revenue management process by designing training material at exactly the right level for their employees and organisational needs with quality material, customised e-learning solutions, and real-life broad industry experience”.