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THINK CHANGE GROW – Certificate in Revenue Management Foundations

Graduate Certificate of Revenue Management

THINK CHANGE GROW – Certificate in Revenue Management Foundations

Graduate Certificate of Revenue Management

What they say about us

Having worked with a number of online, self-paced training systems I can honestly say that the ARMA Academy is one of the best. Revenue Management at times can be a bit of a dry subject. The ARMA Academy modules are easy to follow, logically structured and keep you motivated in terms of wanting to move onto the next module. Using the ARMA Academy will ensure you are a revenue management expert in no time.

Anthony Stanley, Former General Manager Franchise Service – Choice Hotels Asia-Pac

What they say about us

It gives me great pleasure to inform you that we will again be renewing the ARMA Academy portal, we believe this portal supplies a great wealth of Revenue Management knowledge to all members of staff. As always, I really encourage all key frontline staff to enrol and expand their RM knowledge.

Santana Wicken, Former Group Revenue and Distribution Manager Wyndham Hotel Group – South East Asia and Pacific Rim

What they say about us

We needed to source up to date expertise in hotel revenue management, and knew that ARMA has proven results and a vast experience in this area. I found Melissa’s personable, common sense approach combined with her extensive knowledge of the industry gave insight into ways to increase the hotel revenue. I would certainly recommend ARMA to anyone who is looking to gain the competitive edge in the hotel revenue management field.

Lynne Chepanidis – Best Western Plus Travel Inn Hotel Sales Manager

What they say about us

It was awesome to be a part of this well-planned and well-delivered event. The topics were thought stimulating and the time slots, just enough to keep everyone’s attention. Congratulations once again!

Head of Sales, Oceania STAAH

What they say about us

My team attended an ARMA revenue management workshop nearly 12 months ago and after applying some of the strategies learnt in training by Melissa Kalan we have seen an increase in revenue well in excess of $100K. We have been yielding the same way for well over 10 years and never have we seen a spike in revenue quite like this. We are thrilled with the results

Lorraine Golightly, Owner Operator BIG4 Beacon Resort Victoria.

What they say about us

Wow, it has been the most thought-provoking content I’ve seen at a conference in a long time. Last year was good, this year next level. Maybe I know more this year, but the speakers were fantastic, the vendors fantastic, venue was excellent and catering awesome

Angus Booker, CEO – SEQ Properties

What they say about us

Thank you, Melissa and team, for an excellent two-day Summit, great speakers from the industry and a chance to meet market leading vendors/partners. No doubt, we are taking away a lot more than we had expected before coming up. Look forward to the next one.

Vic Namasivayam – General Manager Grand Papua Hotel

ABOUT ARMA

Melissa Kalan’s life philosophy is centered on the principle of ‘always learning’, and with this she empowers organisations to lead a revenue management culture from the top down that influences both profits and staff retention.

Having successfully founded ARMA – Australian Revenue Management Association, Melissa makes the specialised but critical business discipline of revenue management achievable for all accommodation operators by providing quality and accessible education pathways for their people.

Her background includes revenue management positions within Qantas Airlines domestic and international networks, and The Ritz-Carlton, Hotel Company where she held the role of Director of Revenue Management for their two Sydney properties The Ritz-Carlton, Sydney and Double Bay.

Melissa implemented best-practice techniques at various Ritz-Carlton properties in the Asia Pacific region and wrote the first nationally accredited VET short course in revenue management and the Graduate Certificate of Revenue Management in partnership with Torrens University Australia.

With a passion for revenue management and always considering herself a “student to the discipline”, Melissa is creating a fast-growing global network of revenue management focused professionals and organisations.

“Our community have said Melissa de-mystifies the revenue management process by designing training material at exactly the right level for their employees and organisational needs with quality material, customised e-learning solutions and real life broad industry experience”.

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